Smarter Engagement.

Connections beyond transactions

For a business to become a part of its customers’ everyday lives, it can’t rely solely on transactions. It needs to form deeper connections to build strong and long-lasting relationships.

We combine our know-how with creativity and technology to engage smartly, which we believe is how long lasting relationships are built. Using our extensive knowledge – built over 40 years and from working in more than 20 countries – we create innovative end-to-end engagement programmes that have been successfully adopted by businesses around the world.

If you would like to learn more please get in touch.

A new perspective
on path to engagement

Every company wants – and actually needs – to become a part of their customers’ everyday lives in order to create true customer engagement.

This requires a full understanding of both the rational emotional factors that can help build strong and long-lasting relationships and make customers want to engage more, stay longer and generate more value.

A new ground-breaking study from Affinion reveals what these factors are.

View report

Latest News

Branchless high-streets: How banks can improve customer engagement

By Karen Wheeler, Country Manager and Vice-President, Affinion In May 2018, the city of Hull [...]

Improving customer experience in the insurance sector

By Karen Wheeler, Country Manager and Vice-President, Affinion This year the Institute of Customer Service [...]

Data Privacy Day: Who’s responsible for keeping customer data safe?

By Karen Wheeler, Country Manager and Vice-President, Affinion UK Cybercrime continues to dominate the headlines, [...]

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