Smarter Engagement.

Leading customer engagement – the world over

We design, create and deliver engagement solutions; they’re proven to increase customer value for the world’s largest banks, insurers and telecommunications providers.

Our engagement solutions drive deeper connections with customers, giving them reasons to engage more, stay longer and generate more value for our clients. Long-lasting engagement and long-lasting value.

A new perspective
on path to engagement

Every company wants – and actually needs – to become a part of their customers’ everyday lives in order to create true customer engagement.

This requires a full understanding of both the rational emotional factors that can help build strong and long-lasting relationships and make customers want to engage more, stay longer and generate more value.

A new ground-breaking study from Affinion reveals what these factors are.

View report

Latest News

Why do so many loyalty programmes fail?

By Karen Wheeler, Country Manager and Vice-President, Affinion Customer engagement is more important than ever. [...]

Outlasting the banking industry’s disruptive innovators

By Karen Wheeler, Country Manager and Vice-President, Affinion For the past few years, digital transformation [...]

Branchless high-streets: How banks can improve customer engagement

By Karen Wheeler, Country Manager and Vice-President, Affinion In May 2018, the city of Hull [...]

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