The Face of Retail Banking is Changing

The global banking sector is undergoing significant disruption from regulatory changes such as Open Banking and PSD2, the emergence of fintech providers and challenger banks through to digital transformation and changing customer expectations around how they interact and transact with their bank.

Putting Customer Engagement First

Karen Wheeler (UK Country Head) talks to Fintech Finance about how these challenges make it increasingly difficult for banks to win customer loyalty and how Affinion can help banks overcome these challenges through compelling engagement programmes that are proven to create stronger more valuable customer relationships.

Cyber & ID Protection Builds Loyalty

Protect your customers online and they'll reward you for it.

Affinion’s Personal Cyber & ID protection services help strengthen your customer relationships by providing your customers with peace of mind through a comprehensive suite of security services.

Latest Posts

Will the Facebook scandal cause a data protection step change?

By Nina Conseil, Senior Director, Product and Marketing, Affinion UK Over the past month the [...]

Why do so many loyalty programmes fail?

By Karen Wheeler, Country Manager and Vice-President, Affinion Customer engagement is more important than ever. [...]

Outlasting the banking industry’s disruptive innovators

By Karen Wheeler, Country Manager and Vice-President, Affinion For the past few years, digital transformation [...]

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