News & Resources

The latest from Affinion

Will the Facebook scandal cause a data protection step change?

By Nina Conseil, Senior Director, Product and Marketing, Affinion UK Over the past month the [...]

Why do so many loyalty programmes fail?

By Karen Wheeler, Country Manager and Vice-President, Affinion Customer engagement is more important than ever. [...]

Outlasting the banking industry’s disruptive innovators

By Karen Wheeler, Country Manager and Vice-President, Affinion For the past few years, digital transformation [...]

Branchless high-streets: How banks can improve customer engagement

By Karen Wheeler, Country Manager and Vice-President, Affinion In May 2018, the city of Hull [...]

Improving customer experience in the insurance sector

By Karen Wheeler, Country Manager and Vice-President, Affinion This year the Institute of Customer Service [...]

Data Privacy Day: Who’s responsible for keeping customer data safe?

By Karen Wheeler, Country Manager and Vice-President, Affinion UK Cybercrime continues to dominate the headlines, [...]

Beating the January spending crunch – helping customers to save cash

By Karen Wheeler, Country Manager and Vice-President, Affinion The holiday period has come and gone [...]

PSD2: A turning point for banks’ business models

By Karen Wheeler, Country Manager and Vice-President, Affinion The last two years have been a [...]

The rise of the insurance ecosystem

By Karen Wheeler, Country Manager and Vice-President, Affinion Insurance companies notoriously struggle to keep customers [...]

How banks and telcos can find their Black Friday moment

By Karen Wheeler, Country Manager and Vice-President, Affinion UK It’s that time of year again, [...]