News & Resources

The latest from Affinion

The importance of consistent customer engagement

Consumer champion Which? recently revealed customers that are loyal to their home insurance provider are, [...]

Join us in celebrating CX Day!

By Karen Wheeler, Vice President and Country Manager, Affinion UK On Tuesday, October 2, 2018, [...]

Producing brand advocates by engaging with students

By Karen Wheeler, Vice President and Country Manager, Affinion UK Each year, universities across the [...]

Customer engagement is central to everything we do

At Affinion, customer engagement is central to everything we do, with every business we work [...]

Top industry insiders discuss customer engagement on The Fintech Show

What do customers expect from their banks in a digital age and how can financial [...]

Will the Facebook scandal cause a data protection step change?

By Nina Conseil, Senior Director, Product and Marketing, Affinion UK Over the past month the [...]

Why do so many loyalty programmes fail?

By Karen Wheeler, Country Manager and Vice-President, Affinion Customer engagement is more important than ever. [...]

Outlasting the banking industry’s disruptive innovators

By Karen Wheeler, Country Manager and Vice-President, Affinion For the past few years, digital transformation [...]

Branchless high-streets: How banks can improve customer engagement

By Karen Wheeler, Country Manager and Vice-President, Affinion In May 2018, the city of Hull [...]

Improving customer experience in the insurance sector

By Karen Wheeler, Country Manager and Vice-President, Affinion This year the Institute of Customer Service [...]