News & Resources

The latest from Affinion

 November 2016

Male, married and millennial: research reveals profile of a loyal customer

UK comes joint 6th in global league table of customer engagement.  Being male, married and [...]

The path to engagement: A new perspective

There are many differing views on what creates a more engaged customer. It is also [...]

2016: The year of the mobile wallet?

Picture this. You leave your house, keys and phone in hand. You close the door [...]

Customer Experience Ripe for Platformification

Faced with increasing competition from financial technology companies and a profound change in the way [...]

The future of banking seems to be written on the cloud

According to a report by Deloitte, “European banks have not made returns in excess of [...]

Making the digital turn successfully is a make or break moment for retail banks

Retail banks are increasingly under pressure to meet the demands of a rapidly changing environment. [...]

Should Financial Institutions take greater responsibility for personal data theft?

Cases of identity fraud are on the rise, unlike public awareness on the issue. Can [...]