What we do

We call it Smarter Engagement

We create compelling customer engagement solutions that makes your customers’ lives better, safer and more enjoyable – this drives positive brand association, increases customer loyalty, advocacy (NPS) and ROI.

We flex, tailoring our approach to achieve the best results – every time. For some clients, it’s creating or enhancing loyalty and reward programmes. For others, it’s delivering data-driven marketing campaigns, focusing on incentives and rewards that catalyse a specific result, like up and cross-selling, or reigniting latent customer relationships.

Affinion designs and manages end-to-end engagement programmes too. Using a mix of data and insights, rewards, marketing expertise and technology, we create personalised  experiences to connect, engage and add value throughout the customer journey. In short, we make data work: for our clients and for their customers.

In all cases, we deliver the right approach, the right programme and the right results.

 

Want to know more? Get in touch

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